Although the web hosting service offered by the different companies is more or less identical, each provider has got a customized platform with its own modifications and ways to do given procedures. In cases like this, a huge knowledge base will be incredibly useful both for people with zero prior experience and for technically accomplished individuals who will at some point find out how specific tasks are performed, but will waste time in the process. The objective of such a knowledge base is to help make the hosting service fast and easy to use, sparing users a lot of time and efforts. The consequence is more pleased customers, since they can quickly find the info they are seeking, and much less work for the client care team members, because usually the majority of the inquiries and problems that customers have are already outlined in the knowledge base. On the condition that the articles are well-written and cover more topics, you will be able to get to know more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Web Hosting

Our shared web hosting plans feature a detailed knowledge base where you can find information on all the problems that you might possibly come across and their resolutions. You can get to know how to set up and administer an electronic mailing list, how to use an .htaccess file, or how to continue in case the settings of your mail client are correct, but you are unable to send emails, for example. We’ve done our utmost to be as comprehensive as possible and to encompass all the available options in order to save you time and energy and to provide you with different solutions for every single issue. The knowledge base includes informational articles as well – both general ones about the hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia Control Panel. You can find relevant articles about specific functions and features in each Control Panel section, whilst if you’d like to see the complete archive of articles, you can visit the Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers offer an extensive online article archive where you can find any information that you may need about our web hosting services or about the Hepsia Control Panel that we use. We have created it on the basis of the feedback that we’ve received from our customers over the years and, hence, our articles encompass specific problems that you could bump into and present the easiest means of resolving them, for example getting an HTTP 500 error message or being unable to send email messages from your computer although you have the correct SMTP server settings. The articles are available in every single Control Panel section and you can check them whenever you need. They can help you heighten your knowledge not only about our platform, but also about the hosting field in general, as they feature thorough guides and general info such as what file permissions or cron jobs are.