There are a number of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. It is the easiest method of correspondence for a variety of reasons. If no customer service team representative is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably hit home. In addition, you can copy & paste large pieces of info without worrying about typos, and if a given problem needs more time to be solved or a number of replies need to be exchanged, all the info will be in the very same place, so either party can always see the comments written by the other one. The drawback of using tickets to contact your hosting provider is that they’re often separate from the hosting platform, which means that if you have to provide info or to adhere to guidelines, you’ll have to use no less than 2 different interfaces and this number could increase if you wish to manage multiple domains. Besides, a lot of hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a response.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you will never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you are browsing your files or changing different settings. The ticketing system is being strictly monitored 24-7 by our client service team representatives and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast with some other web hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for information with regards to any billing or technical problem. Also, you can read a collection of educative articles, which will help you deal with the most commonly experienced problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated servers, which implies that you won’t require an additional support platform to touch base with our tech support staff – you can do that on the spot as soon as you stumble upon an issue. Opening a new ticket takes a few mouse clicks and finding an older one is equally easy. With our intelligent search functionality, you can quickly find any ticket that you’ve already submitted. You can post a ticket whenever you like since our help desk support team representatives are working 24 hours a day and respond in no more than one hour, although it rarely takes that much to receive support. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about using two or more platforms to solve a simple problem.