A live chat is a real-time method of communication between a web hosting company's support team and its customers. It is an efficient method to receive some information about the website hosting services or get some problem resolved since you're talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a ticket are the lower possibility of mistakes at the time you exchange information like usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you can do something different while the agent examines the issue in question. Also, you can become a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone rates that you'll need to pay if you are calling to another country.

Live Chat Support in Shared Web Hosting

We provide a live chat assistance service for all Linux shared web hosting that we offer and we will assist you with almost everything live. In case you do not have an account with us yet, we'll give you more details about the plans to help you to pick the most suitable plan. In case you are an existing client, we will be able to help you with any general or billing matter as well as with lots of common technical problems, such as an email address installation in a desktop email client. If you can't phone us for some reason or you are in some country where we don't have a local phone number, our live chat is the best way to contact us. Needless to say, some matters require additional time to analyze and test, therefore you will need to open a support ticket to our technicians, but nonetheless, we're able to save your time and help you with numerous issues on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every day, even on weekends and holidays. It is the most effective way to find out more about our Linux semi-dedicated servers in case you do not have an account yet or to get some problem resolved in case you are a client and our customer support agents will assist you quickly regardless of the time of the day you join our chat. In case you're unsure which package is more appropriate for your web sites, if you need advice whether you should acquire a certain upgrade and how to obtain it or if you have troubles installing an email account on your PC, you can get in touch with us and we'll give you the needed info instantly. Our live chat is available even after our phone lines go off for the day, so when you have an account with us, you can be certain that you'll always receive instant assistance with any question or trouble that comes up.