If you’ve got a site, a problem might always occur and it does not automatically need to be connected with the web hosting service. For example, something can go wrong when you update a web-based application or some vital data could be modified or erased mistakenly. Whatever the nature of the problem is, you’ll need to contact the support staff and request them to recover a backup or to help you troubleshoot the problem that you are experiencing. How quickly they will do that will determine the length of time that your sites will be offline. For given sites such as social networking websites or e-stores, a repetitive outage period often means lost visitors and money. With that said, it’s extremely important that you use the services of a web hosting company that offers not only a good customer service, but also a quick one.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum response time for any tech support ticket that you submit or any email that you send is just 1 hour, even if you contact us on weekends and national holidays. Whatever the essence of your query or issue might be, we’ll lend you a helping hand immediately and will supply you with the necessary information to rectify any problem with your sites. The actual response time usually does not surpass 15 to 20 minutes, which goes to say that you can just forget about waiting for hours and hours to get an issue sorted out or what’s even worse – waiting around a whole day only to receive a response that more information is needed whilst nothing is solved. We will give you assistance in a timely fashion just because we understand precisely how invaluable time can be in the dynamic Internet era. The one-hour response time guarantee applies to any billing or technical query that you might have about our Linux shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a tech support ticket from your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll get a response within one hour max. You can contact us whenever you want with regard to billing, technical or general issues and due to the fact that we’re available to you 24-7, you will invariably receive support without any delay. Depending on the specific issue or question, we will give you more details, solve the obstacle if it’s been caused by something that’s within our reach or inform you how to proceed if you need to update some setting for an Internet app that we cannot access. You can just forget about waiting for an entire day for each and every reply. The fact is, in most cases we respond to emails and tickets within twenty-twenty five minutes max.