Though this is not the keyaspect in order to recognize a trustworthy shared web hosting supplier from a bad one and a reseller from a real provider, being able to call and communicate with a live person is an indicator that you aren't working with a one-person service provider and that you can reach someone when you're in need of assistance. The phone support for web hosting services may range from standard to experienced, so the issues that can be resolved with a call differ depending on the particular supplier. In the general case, these matters are more basic and include billing or first level technical issues because more complex issues usually require a support ticket where both you and the sysadmins can follow what's going on with a particular issue. Nonetheless, being able to phone call your supplier can save you considerable time and efforts for the numerous small issues which will eventually appear when you manage your web hosting account.

Phone Support in Shared Web Hosting

Because we have live telephone support 14 hours every day, you can call us and talk to our customer support representatives to learn more about all of the Linux shared web hosting that we supply and ensure that our servers match the system requirements for your web sites prior to buying anything. For your convenience, we have phone numbers on 3 different continents so that you will be able to call the one nearer to you - in the USA, the UK or Australia. If you're already a customer, you'll be able to phone us about general and billing matters, or even about some technical ones. In case the issue is strictly technical or it can take more time to analyze, you should use our ticketing system, that will enable both you and our technical support team to keep track of the information given by either side.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we provide include real-time phone support for 14 hours every day. If you hesitate which package is appropriate for your websites, you'd like to find out more about a plan's features or you'd like to have any other type of info about our solutions, you will be able to call any of the local phone numbers that we have in the United States, Great Britain and Australia and our support representatives will assist you. If you already have an account, you're able to get in touch with us about general and sales matters, although we're often able to assist with a large number of technical issues as well. For strictly technical difficulties you will need to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in one place, which is the better option if your problem can take additional time to be resolved or it has to be escalated to our sysadmins.