Phone Support in Shared Web Hosting
Because we have live telephone support 14 hours every day, you can call us and talk to our customer support representatives to learn more about all of the Linux shared web hosting that we supply and ensure that our servers match the system requirements for your web sites prior to buying anything. For your convenience, we have phone numbers on 3 different continents so that you will be able to call the one nearer to you - in the USA, the UK or Australia. If you're already a customer, you'll be able to phone us about general and billing matters, or even about some technical ones. In case the issue is strictly technical or it can take more time to analyze, you should use our ticketing system, that will enable both you and our technical support team to keep track of the information given by either side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we provide include real-time phone support for 14 hours every day. If you hesitate which package is appropriate for your websites, you'd like to find out more about a plan's features or you'd like to have any other type of info about our solutions, you will be able to call any of the local phone numbers that we have in the United States, Great Britain and Australia and our support representatives will assist you. If you already have an account, you're able to get in touch with us about general and sales matters, although we're often able to assist with a large number of technical issues as well. For strictly technical difficulties you will need to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in one place, which is the better option if your problem can take additional time to be resolved or it has to be escalated to our sysadmins.