The support that you will receive from your shared web hosting provider is really important, regardless if you have pre-sales questions and you are not a client yet, or you have a technical problem with an active account. Timely and correct information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from an actual website hosting supplier and not from a reseller. When you buy a hosting account from a company that does not own its servers and it can't access them directly, it's quite possible that you will wait for a day or two in order to have a response to any kind of question, which means that your websites may stay offline for ages. In contrast, a company that offers various ways of communication and has a technical support crew that is available at any time can assist you right away and help you minimize or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Web Hosting

The customer and technical support services for all our shared web hosting packages are twenty-four-seven, which means that you can forget about waiting for a few days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail. If you already have an account, you can open a support ticket in addition to the other three ways of communication. You are able to select the best way to contact us depending on what your location is or what kind of hardware you are using. We will assist you for more or less any webhosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in such a case the max reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you can benefit from our 24/7 support services even on official holidays. All of your websites will be available all of the time and so will we. With plenty of contact options, you're able to pick the optimal method to contact us and find out about our services if you don't have an account yet, or get support if you're already among our customers. You will be able to phone us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have a one-hour response time warranty, though it rarely takes more than 20 mins to get assistance regardless of the complexity of the issue. Using our customer and technical support services, we are there for you anytime you need us, not several days afterwards.

24/7 Customer Support in VPS Servers

In case you have a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any server-related issue or forvarious problems and / or questions regarding the pre-installed software your server is equipped with. If you haven't acquired your VPS server package yet, you're able to learn more about our services by giving us a phone call or through our live chat service. For more technical issues, you will be able to send an e-mail or open a ticket from your billing Control Panel and you will get support within a maximum of one hour no matter the time of the day, even on weekends and holidays. The actual reply time in most cases does not exceed 30 mins. In case you're looking for assistance for third-party software, you're able to take advantage of the Managed Services upgrade which you can add to each and every VPS package and our administrators will help you with any installation or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum response time warranty, you will take advantage of lightning-fast support when you order a dedicated server through our company. Our customer and technical support crews are available 24/7/365, which means that if you open a ticket from your billing account or you send an e-mail message about any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the perfect option when the matter involved needs longer time to be resolved or in case it should be sent to our admins, because it's much easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to give us a call or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.