A 99.9% Server Uptime
We have set up our shared web hosting platform using reliable hardware and significantly modified software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on our web hosting servers in order to guarantee optimal protection and stability. We have set up several distributed denial–of–service protection units along with very powerful firewall software to make sure our internal network is unassailable and secure.
All Linux shared web hosting plans include a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the guarantee remains the same.
A 99.9% Network Uptime
In order to offer a premium–quality web hosting service, you can rarely rely on the default network configuration in a datacenter. We’ve set up our very own custom network in an effort to ensure the ultimate connection speed with the outside world.
And because of this, regardless of which datacenters you choose: our US based data center, our UK based data center, in our FI based data center, in our East Europe based data center or our AU based data center, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done our best to reduce all possible risks with our cloud hosting packages and irrespective of the fact that we offer outstanding client support, there are times when the customer simply isn’t content with what we are offering. Or he wants to upgrade to a more powerful hosting solution, such as a VPS server or a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely satisfied, you will receive a full refund.
24/7 Technical Support
We’ve mindfully handpicked each single member of our 24x7 support staff to make certain that we can offer the very best customer support that you can possibly get. Each of our support engineers has many years of experience dealing with web hosting accounts behind his back, hence they know what they are doing. Besides, they’re available 24x7x365 – you can contact them at any moment and they’ll reply as fast as possible.
Their average response time is below twenty minutes, while with many other hosting distributors you have to wait around for days. Plus, we offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be responded to within 60 minutes.