A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be dealt with in no more than 60 minutes after the trouble ticket or e–mail has been received. If your case calls for further assistance from an administrator, we’ll forward the trouble ticket or the e–mail to the person in charge, right away and will leave a comment to let you know that more time will be needed for arriving at the optimal solution. Furthermore if you order the Optional Admin Services package, all of the server administration tasks included there will be performed whenever you decide.
A Topflight Support Service
Our client support staff will be available to you 24x7x365 should you need assistance with the Hosting Control Panel or with any of the apps that we install on your behalf on the dedicated hosting server. What is more if you need help handling all the daily admin tasks on your server, you can have a look at our Optional Admin Services package, that includes backup disk space, OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
A User–Friendly Help Section
Our Hosting Control Panel has been pre–installed for each dedicated server. Among its characteristics is a rather handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. The majority of educational articles also video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each Hosting Control Panel section.