A 60 minutes Ticket Reply Guarantee
Each ticket you send to the client help and support crew will be replied to in up to 60 mins. All common questions shall be responded to asap. Nonetheless, if the service request you have sent us calls for assistance from a skilled technician, we’ll address the ticket to him and will let you know about the postponement.
Expert Customer Assist Service
We deliver 24/7/365 client assistance by using a super–fast ticketing system included in your Control Panel. You’ll be able to contact us at any time about any of the packages that come pre–installed on the virtual server, including the chosen OS, the server administration panel and our in–house produced Hosting Control Panel.
A Descriptive Help Zone
Each part of the Hosting Control Panel that is provided for free with your VPS has an incorporated knowledge base. There’s a selection of detailed how–to tutorials and a group of step–by–step video tutorials that present all the normal site maintenance jobs. You can access them by clicking on the Help or Video keys in the top right corner of each Control Panel section.